Booking Conditions
Operations and Supervision
All tours and travel experiences provided by Insider Journeys are planned and supervised by Insider Journeys Australia. This includes the design of the itineraries, selection of destinations, and ensuring the quality and consistency of the travel experiences offered to customers.
Local Partner for Bookings and Legal Aspects
Despite the planning and supervision being handled in Australia, the actual bookings, including the legal and administrative aspects, are managed by a local partner. In this case, the local partner is One Dream Travel, which is based in Canada. This partnership implies the following:
Booking Conditions: All terms related to booking a tour (e.g., payment terms, cancellation policies, and refunds) are determined and managed by One Dream Travel.
Legal Aspects: Any legal matters or contractual obligations associated with booking a tour are under the jurisdiction of One Dream Travel. This could include liabilities, dispute resolution, and compliance with local laws and regulations.
Customer Experience
For the customer, this setup means that while they will experience the tours and travel experiences as curated by Insider Journeys Australia, the terms and conditions they agree to, as well as any legal or administrative matters, will be governed by One Dream Travel in Canada. This division of responsibilities ensures that:
The creative and operational expertise of Insider Journeys Australia provides high-quality travel experiences. The logistical, legal, and administrative tasks are efficiently handled by One Dream Travel, leveraging their local expertise and compliance with Canadian regulations.
Summary
In essence, Insider Journeys delivers the travel experience, and One Dream Travel handles the booking conditions and legalities. This collaboration allows Insider Journeys to focus on what they do best—creating memorable travel experiences—while One Dream Travel ensures that all booking processes and legal requirements are smoothly managed
TERMS AND CONDITIONS FOR BOOKING BY ONE DREAM TRAVEL
In addition to the Terms of Use which governs your use of our website (the “Site”), these Terms and Conditions for Booking (the “Terms”) govern any service, booking order or purchase you (the individual completing the order, “you”) make on the Site operated by One Dream Travel, doing business as Maple Fun Tours Ltd. (“ONE DREAM TRAVEL” or “we”).
By proceeding to place an order (including booking a tour, a tour product or other vacation package sold by us) and accepting these Terms, you agree to be bound by these Terms whether or not you have read them. If you do not agree to these Terms, proceed to cancel your order now. Please print a copy of these Terms for your records. Your booking will be automatically cancelled if you have not accepted these Terms when paying your deposit or making full payment.
THIS DOCUMENT IS A LEGALLY BINDING CONTRACT BETWEEN YOU AND ONE DREAM TRAVEL. THIS CONTRACT CONTAINS ALL TERMS OF OUR AGREEMENT AND SUPERSEDES ALL OTHER ORAL OR WRITTEN AGREEMENTS, COMMUNICATIONS OR REPRESENTATIONS. PLEASE READ THESE TERMS CAREFULLY, AS THEY CONTAIN IMPORTANT INFORMATION CONCERNING YOUR LEGAL RIGHTS AND LIMITATIONS ON THESE RIGHTS, INCLUDING PENALTIES FOR CANCELLATION AND SPECIFIC LIMITATIONS ON OUR LIABILITY.
YOU MAY HAVE CERTAIN CANCELLATION RIGHTS UNDER APPLICABLE LAWS AS WELL AS UNDER THESE TERMS. ONE DREAM TRAVEL WILL RESPECT ALL SUCH APPLICABLE LAWS.
1. General.
ONE DREAM TRAVEL provides tours, tour products and travel packages throughout the world, and serves as a booking agent for tours operated by third-party service providers (“Providers”). ONE DREAM TRAVEL reserves the right to provide the tour or any portion thereof either directly through its own personnel or through Providers. To the fullest extent permitted by applicable laws, you hereby acknowledge and agree that where any tour or part of the tour, accommodations, flights or any other goods or services are provided by a Provider or any other third party (collectively, “Third Party Services”) and not directly by ONE DREAM TRAVEL, ONE DREAM TRAVEL is not liable for any dispute or claim with respect to any Provider conduct or Third Party Services including, without limitation, any losses, damages, breach of contract, negligence or other claims or damages arising from the acts or omissions of the Providers thereof and, therefore, you are required to pursue any such claims solely against the relevant Provider.
2. Important Travel Information.
You acknowledge and agree that there are general risks associated with traveling, which are beyond ONE DREAM TRAVEL’s control and, as such, to the fullest extent permitted by applicable laws, ONE DREAM TRAVEL is not liable for any loss, cost or damage you may incur as a result thereof. Such general risks include, but are not limited to: tour variations or interruptions caused by road, river or weather conditions; national or local holidays affecting the closure of public buildings and attractions; strikes, civil disturbances and advices by governments, and other Force Majeure Events (as defined below); hazards associated with traveling in undeveloped areas; travel by boat, train, automobile, aircraft and other means of transportation; high water levels; low water levels; flooding; lock closures; unscheduled vessel or vehicle maintenance or for any other circumstances beyond ONE DREAM TRAVEL’s control; forces of nature; illness; flight schedule changes or cancellations; loss of luggage; epidemics or pandemics; political unrest; accidents; acts of terrorism or other criminal acts; and any changes to government visa or travel requirements. Furthermore, it is your sole responsibility to make your own inquiries regarding your trip, including any relevant government travel safety warnings.
3. Travel Insurance.
You are urged to arrange comprehensive travel insurance to cover any unforeseen circumstances that may occur during the tour. ONE DREAM TRAVEL is not liable in any regard for your failure to adequately insure yourself, and to the fullest extent permitted by applicable laws, you agree to indemnify and hold ONE DREAM TRAVEL harmless for any expenses or delays incurred as a result of your failure to adequately insure yourself.
4. Tour Price.
The “Tour Price” is the total amount listed on your Itinerary. All Tour Prices are quoted in Canadian Dollars (CAD). ONE DREAM TRAVEL reserves the right to vary Tour Prices at any time, in its absolute discretion, to account for any increase in costs, including but not limited to airfares, fuel, government taxes and charges, exchange rate fluctuations or other tour related costs or tariffs. If ONE DREAM TRAVEL has received the full amount of the Tour Price from you, there will be no increases to your tour price, regardless of any increases in the tour costs inside or outside of our control. If you have not paid the full amount of the Tour Price, and we must vary your Tour Price due to an increase in tour costs outside of ONE DREAM TRAVEL’s control, any increase ONE DREAM TRAVEL applies to the Tour Price will be only to the extent required to meet such additional costs. To the fullest extent permitted by applicable laws, ONE DREAM TRAVEL reserves the right not to honor any published prices that ONE DREAM TRAVEL determines were erroneous due to printing, electronic or clerical error.
5. Items Included in Your Tour Price.
Subject to the conditions and limitations set forth herein, the only items that are included in the Tour Price are those that are expressly listed on your Itinerary and provided in each product.
Where the tour, tour product and/or travel package is provided by a Provider, the Tour Price and all items expressly listed in your Itinerary are provided solely by the applicable Provider in accordance with each Provider’s policies. ONE DREAM TRAVEL cannot, and do not guarantee, and we provide no warranties or conditions as to the correctness, precision, or completeness of any of the information provided by the Provider and made available through the Site, nor will we be held liable for any of the information provided by the Provider, including limitations relating to items that may or may not included in your Tour Price. If you have any issues with any inclusions or exclusions listed on your Itinerary, please contact the Provider directly.
6. Items Not Included in Your Tour Price.
The following items, without limitation, are not included in the Tour Price: (a) airfare not specifically included in your Itinerary, (b) airline and other taxes or government charges other than the provincial sales taxes listed on the Product Page, (c) fees associated with any optional activities including entrance fees, (d) fees associated with any accommodation upgrades (if available), (e) meals not specifically included in your Itinerary; (f) fees for laundry, (g) passport or visa fees (h) vaccinations or other medical services or requirements, (i) any items of a personal nature. Please note that changes to flight schedules may require additional overnight accommodation at your own expense. Any modified travel arrangements required due to illness or personal reasons are at your own expense.
7. Booking/Payment.
The purchase of products and services on the Site is subject to availability. In the event that ONE DREAM TRAVEL advises you that a product or package is no longer available, ONE DREAM TRAVEL will have no obligation to fulfill your order and you will have no obligation to pay ONE DREAM TRAVEL for the order. You agree to pay ONE DREAM TRAVEL the amount set out as the “TOTAL” in your order summary as part of the payment step (the “Fee”). The Fee is quoted in Canadian dollars and includes all applicable taxes.
When placing your order on the Site, your billing address must correspond to the address of your credit card or other payment method, otherwise we will not be able to process your order. Payments can only be made by credit cards issued in Canada. On the Site, you may pay for your purchase using a valid Visa, Mastercard or PayPal account and you authorize ONE DREAM TRAVEL to charge the applicable card for the Fee and you represent and warrant that you are the cardholder of the applicable card. If your card is rejected by the card issuer, your order will not be processed and ONE DREAM TRAVEL will have no obligation to fulfill your order.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BELOW ARE ONE DREAM TRAVEL’S PAYMENT POLICIES:
Payments to Travel Agents. In the event you booked your tour through a travel agent, your travel agent may forward your deposit or final payment to ONE DREAM TRAVEL on your behalf. ONE DREAM TRAVEL is not responsible for any payments made to travel agents and, therefore, a payment to your travel agent will not be deemed a payment to ONE DREAM TRAVEL unless and until such payment is received by ONE DREAM TRAVEL and the funds fully clear.
8. Cancellation by Traveler.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BELOW ARE ONE DREAM TRAVEL’S CANCELLATION POLICIES:
Cancellation Notice. Cancellation notices must be issued to ONE DREAM TRAVEL in writing by letter or email during its regular office hours in Canada. Weekend days or statutory holidays cannot be calculated in day’s prior policies for cancellation fee avoidance. Any changes to your tour departure date or name changes will be deemed a cancellation and the applicable fees will apply.
Cancellation Fees. In the event of cancellation, you will be liable to pay ONE DREAM TRAVEL cancellation fees calculated in accordance with the information stated in the Booking/Cancellation Policy under each product. In all circumstances, you are responsible to check the cancellation policy contained in the applicable Product/Tour listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.
9. Tour Variations, Delays, Etc.
Itinerary Variations. While ONE DREAM TRAVEL will make reasonable efforts to operate the tour in accordance with your itinerary, changes or substitutions may be necessary for reasons outside ONE DREAM TRAVEL’s control or other Force Majeure Events (as defined in paragraph 12 below). At certain peak periods duplicate departures may operate, and sometimes in reverse order; hotels may also vary from those stated on the itinerary pages. On tours that include cruises, the ship may be changed due to operational reasons. Departures in early and late season are potentially operated in cool weather conditions. As a result, slight itinerary variations may occur, and certain activities may not be available due to seasonality or weather conditions. Availability of certain activities may also be limited due to itinerary variations. If your tour enjoyment may be diminished by such limitations, please check with your Travel Agent before making your reservation. ONE DREAM TRAVEL reserves the right to substitute (at the nearest reasonable standard) another vessel or motorcoach for all or part of the itinerary and also provide alternative accommodation, where necessary. ONE DREAM TRAVEL is not liable to you for any variations in the tour itinerary caused by Force Majeure Events.
Tour Cancellation. Your booking is conditional on ONE DREAM TRAVEL receiving a minimum number of bookings to operate the tour and ensure an enjoyable group atmosphere. Where sufficient numbers, as determined by ONE DREAM TRAVEL in its sole discretion, are not achieved, ONE DREAM TRAVEL may cancel or suspend a scheduled departure of the tour. ONE DREAM TRAVEL will use commercially reasonable efforts to provide notice of cancelled or suspended tours at least 60 days prior to the scheduled departure date. ONE DREAM TRAVEL will endeavor to notify you of any changes to your tour itinerary in the following manner: (a) if prior to your tour departure, by telephone, email or mail; (b) if during your tour, personally by your Tour Director. In the event a tour is cancelled by ONE DREAM TRAVEL for any reason prior to departure, ONE DREAM TRAVEL will use commercially reasonable efforts to offer the closest available tour departure. If the replacement tour price is less than the scheduled tour, you will receive a refund in the amount of the difference or if the replacement tour is more than the scheduled tour you will be required to pay the difference. If you accept the alternative tour departure, you will be bound by these Terms with respect to the alternative tour. If you do not accept the alternative tour departure within a period of 7 days, then this Contract will be terminated, and ONE DREAM TRAVEL will refund all monies that you paid directly to ONE DREAM TRAVEL and ONE DREAM TRAVEL will have no further liability to you. ONE DREAM TRAVEL will not be liable for any third-party costs you incur as a result of cancellation, including without limitation, for airfares or other arrangements booked independently through or paid to a travel agent or other third party.
Tour Delay. Where ONE DREAM TRAVEL delays the departure of a Tour, for whatever reason, for more than 7 days, as your sole and exclusive remedy you may terminate this Contract and ONE DREAM TRAVEL will either: (a) provide you with a full refund of all amounts paid to ONE DREAM TRAVEL; or (b) provide you with a credit towards future tours with ONE DREAM TRAVEL which will be valid for 24 months from the date you notify us of the termination of this Contract.
10. General Notices, Conditions and Safety Matters.
Physically Challenged Guests. ONE DREAM TRAVEL strives to provide a safe, enjoyable, and memorable travel experience for all passengers. Sightseeing in many historic towns and cities can only be undertaken by walking tours of up to 5 km (3.2 miles), often on uneven surfaces. Some tours include mountain excursions involving high altitudes. Consequently, a reasonably adequate (and sometimes high) level of fitness is required for some of our tours. Please consult with your doctor to ensure that you have an adequate level of fitness and are in good health before participating in these included excursions. ONE DREAM TRAVEL will not provide any refunds if you are not able to participate in any portion of the tour. Most transportation services are not equipped with elevators or wheelchair ramps, and cabin doors and restrooms may not be wide enough to provide access for standard wheelchairs. ONE DREAM TRAVEL will make reasonable attempts to accommodate the special needs of its physically challenged guests but is not responsible in the event it is unable to do so. Nor is it responsible for any denial of service by vessel operators, air carriers, hotels, restaurants, or other Providers.
We regret that we cannot provide individual assistance to our customers for walking, dining, getting on and off vessels, motorcoaches, and other vehicles, or for other personal needs. A qualified and physically able companion must accompany travelers who need assistance and must assume full responsibility for their well-being. Please note that motorized scooters are not suitable on international tours and may not be permitted in certain countries.
Safety. Passengers must follow Tour Guide or Tour Director instructions at all times to ensure on tour safety. You acknowledge that failure to do so will result in restricted access to areas on tour, or if necessary for your own safety and that of other passengers, withdrawal from the tour. If ONE DREAM TRAVEL, or our staff or Providers are of the view you are negatively affecting your own health, safety or enjoyment, or that of other passengers, ONE DREAM TRAVEL may terminate your continued participation in the tour immediately and in such event ONE DREAM TRAVEL will not be not liable to you for any loss, cost or damage resulting from your withdrawal from the tour. If you are withdrawn from the tour, you must make your own travel arrangements at your own expense. You hereby acknowledge and agree that neither ONE DREAM TRAVEL, nor any of its affiliates or Providers, are responsible for any damages, costs or expenses that may arise from the decision to exclude an individual from participating on all or any portion of a ONE DREAM TRAVEL tour, or from any activities or accommodations on a ONE DREAM TRAVEL tour. Neither ONE DREAM TRAVEL nor its affiliates or Providers shall have any liability to you or any third party for any injuries, illness or death resulting from your failure to adhere to applicable safety recommendations.
Passport/Visas. You must have a passport valid for six months past the expected end date of your tour. It is also your responsibility to obtain valid entry visas for all countries where so required, prior to departure. Failure to obtain correct documentation may affect your participation in all or any portion of the tour. ONE DREAM TRAVEL will not provide any refunds if you are not able to participate in the tour, or any part thereof. You will be responsible for any costs you incur as a result of your failure to obtain the required documentation including, without limitation, any costs associated with rejoining the tour or returning home.
Vaccinations. Immunization requirements vary from country to country. Please consult your personal physician, a local public health board or the relevant national authority in your jurisdiction of residence. Required inoculations, if any, must be recorded by traveler’s health practitioner on a valid vaccination certificate which the traveler must carry for proof of inoculation where required.
Smoking. You acknowledge that vessels, motorcoaches and other vehicles, restaurants, hotels and other accommodations do not permit smoking. Although ONE DREAM TRAVEL may attempt to provide opportunities for smoking during the tour, ONE DREAM TRAVEL does not guarantee such opportunities will be available.
11. Force Majeure.
For the purposes of these Terms, a “Force Majeure Event” means any act of God; war; terrorism; fire; flood or any other extreme weather condition; loss of power; epidemics or pandemics; industrial disputes, slow-downs or other strike activities; riots or civil disturbances; acts of government, semi-government or other authorities; inability to obtain any necessary license or consent; delays caused by sub-contractors, suppliers or other third parties (including telecommunications carriers); material shortages; or other any other disruption, delay, damage or loss resulting from any action, omission or event outside the reasonable control of ONE DREAM TRAVEL. You hereby acknowledge and agree that ONE DREAM TRAVEL is not liable for any delay or any failure by ONE DREAM TRAVEL to perform its obligations under these Terms resulting from or as a consequence of a Force Majeure Event. If a delay or failure occurs or is anticipated due to Force Majeure Event, ONE DREAM TRAVEL’s obligations are suspended for the duration of the Force Majeure Event. ONE DREAM TRAVEL may immediately terminate this agreement, if the Force Majeure Event delays performance for a period of 7 days or more, calculated from the date ONE DREAM TRAVEL notifies you of the Force Majeure Event.
12. Limitations of Liability; Disclaimer of Damages; Indemnification
Waiver of Responsibility. Without intending to limit the generality of the other limitations and disclaimers set forth herein, and to the fullest extent permitted by applicable law, you hereby acknowledge and agree that ONE DREAM TRAVEL accepts no responsibility and will not be liable to you or any third party for any loss, cost or damage (including loss of enjoyment) suffered directly or indirectly in connection with: (1) any tour risks or other aspects of the tour of which you were notified in these Terms; (2) any change to your itinerary or delays in departure or arrival times of aircraft or otherwise during the conduct of the tour; (3) any loss or damage to your baggage; (4) any personal injury or death resulting from acts or omissions, including negligence, of any third parties providing goods or services to you during the tour, including air carriers, hotels, shore excursion operators, restaurateurs, transportation providers and medical personnel; or (5) any loss of enjoyment by you due to circumstances outlined in these Terms or otherwise beyond ONE DREAM TRAVEL’s control. You further acknowledge and agree that, in issuing tickets and coupons for transportation of the customer by any means and making arrangements for hotel or other accommodation, ONE DREAM TRAVEL is not acting as principal but only as agent for the companies, corporations or persons providing or offering the means of transportation and accommodation and, therefore, accepts no responsibility for their acts or omissions.
Limitation of Indirect and Consequential Damages. NOTWITHSTANDING ANYTHING TO THE CONTRARY, AND TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, NEITHER ONE DREAM TRAVEL NOR ITS PROVIDERS OR SUPPLIERS SHALL BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT AND/OR CONSEQUENTIAL DAMAGES OF ANY KIND, RESULTING FROM THEIR PERFORMANCE OR FAILURE TO PERFORM PURSUANT TO THE TERMS OF THIS CONTRACT OR ANY OTHER DOCUMENTATION ENTERED INTO IN CONNECTION HEREWITH, OR RESULTING FROM THE FURNISHING, PERFORMANCE OR USE OF ANY OF ONE DREAM TRAVEL’ S PRODUCTS OR SERVICES, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Exclusive Remedy; Limitation of Direct Damages. TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOUR SOLE REMEDY IN THE EVENT OF A BREACH BY ONE DREAM TRAVEL OF ANY OF ITS OBLIGATIONS HEREUNDER SHALL BE LIMITED TO ONE OF THE FOLLOWING REMEDIES, IN ONE DREAM TRAVEL’ S SOLE DISCRETION: (A) IN THE CASE OF GOODS, REPAIR OR REPLACEMENT OF SUCH DAMAGED OR FAULTY GOODS WITH THE SAME OR EQUIVALENT GOODS OR THE REIMBURSEMENT OF THE AMOUNT YOU PAID FOR SUCH GOODS, AND (B) IN THE CASE OF SERVICES, SUPPLYING THE SERVICES AGAIN OR REIMBURSING THE COST YOU PAID FOR THE SUPPLY OF SUCH SERVICES. NOTWITHSTANDING ANYTHING TO THE CONTRARY, HOWEVER, IN NO EVENT WILL THE TOTAL AGGREGATE LIABILITY OF ONE DREAM TRAVEL AND ITS PROVIDERS AND SUPPLIERS FOR ANY CLAIMS, LOSSES OR DAMAGES WHATSOEVER ARISING OUT OF THIS CONTRACT EXCEED THE TOTAL FEES PAID BY YOU AND ACTUALLY RECEIVED BY ONE DREAM TRAVEL WITH RESPECT TO THE TOUR OR CRUISE WITH RESPECT TO WHICH THE CLAIM AROSE. THE LIMITATIONS OF LIABILITY AND EXCLUSION OF CERTAIN DAMAGES SET FORTH HEREIN SHALL APPLY REGARDLESS OF THE SUCCESS OR EFFECTIVENESS OF OTHER REMEDIES.
Disclaimer of Warranties. TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT AS OTHERWISE EXPRESSLY SET FORTH HEREIN, ONE DREAM TRAVEL MAKES NO REPRESENTATIONS OR WARRANTIES OR CONDITIONS, AND HEREBY DISCLAIMS ANY OTHER REPRESENTATIONS OR WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, WHETHER ARISING BY STATUTE, LAW OR OTHERWISE, WITH REGARD TO ANY OF ITS PRODUCTS AND SERVICES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ANY IMPLIED WARRANTY ARISING FROM THE COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE, OR ANY IMPLIED WARRANTIES PERTAINING TO TITLE. WITHOUT LIMITING THE FOREGOING, ONE DREAM TRAVEL DOES NOT WARRANT THAT YOUR TOUR WILL BE WITHOUT DELAY, INTERRUPTION OR CHANGE.
Survival. This Paragraph 13 shall survive any termination of the Contract.
13. Governing Law/Jurisdiction; Dispute Resolution.
All disputes arising under or in any way related to this Contract, including the enforceability and interpretation of this Contract (each, a “Dispute”), shall be governed by the laws of the province of British Columbia, without giving effect to its conflicts of laws rules or principles unless required otherwise by applicable laws of your jurisdiction of residence.
14. Entire Agreement.
This Contract constitutes the entire agreement between the parties and supersedes any prior understanding or discussions, whether oral or in writing.
15. Notices.
Any questions or notices pertaining to your Booking, or these Terms shall be addressed to: ONE DREAM TRAVEL dba Maple Fun Tours Ltd., #610 – 997 Seymour Street, Vancouver, BC, Canada V6B 3M1. You can also contact us at: 1-604-428-0470 / Toll Free: 1-855-663-3736, or via email at info@onedreamtravel.com.
16. Waiver.
ONE DREAM TRAVEL may only waive a right or remedy created under these Terms in writing. ONE DREAM TRAVEL’s delay in exercising a right or remedy does not constitute a waiver of that right or remedy, nor does any waiver by ONE DREAM TRAVEL (either wholly or in part) operate as a subsequent waiver of the same or any other right.
17. Amendment.
ONE DREAM TRAVEL may make changes to these Terms from time to time.
18. Survival.
Any term which is, by its nature, intended to survive termination of these Terms survives termination.
19. Interpretation.
Unless the context indicates otherwise: (1) headings are for convenience only and do not affect interpretation; (2) the singular includes the plural and vice versa; (3) a reference to a party includes its successors and permitted assigns; (4) where a word or phrase is defined, other grammatical forms have the corresponding meaning; (5) the word ‘include’ in any form is not a word of limitation; (6) no rules of construction apply to the disadvantage of ONE DREAM TRAVEL on the basis that this Contract was prepared by ONE DREAM TRAVEL (7) a reference to a natural person includes their personal representatives; and (8) unless specifically indicated otherwise, the word “or” is used in the inclusive sense of “and/or” and not the exclusive sense of “either/or.”
20. Third Party Rights.
You acknowledge and agree that ONE DREAM TRAVEL’s affiliates shall be third party beneficiaries to these Terms and shall be entitled to directly enforce, and rely upon, any provision herein which confers a benefit on (or rights in favor of) them. Other than this, no other person or company shall be third party beneficiaries to these Terms.
21. Privacy.
ONE DREAM TRAVEL’s personal information practices are governed by ONE DREAM TRAVEL’s privacy policy. Please review the Privacy Policy and print a copy for your records.
Last Updated: [May. 23rd, 2022]
One Dream Travel doing business as Maple Fun Tours Ltd. (“One Dream Travel”, “we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal information in our custody and control. This Privacy Policy explains how we collect, use, disclose and protect personal information in the course of providing our travel booking services platform (the “Platform”), including the website located at https://www.onedreamtravel.com (the “Site”).
Collection and Use of Personal Information
Contact Information
We collect personal information, including your first and last name, telephone number, mailing address, email address, date of birth and other general information when you provide it when using our website or when speaking with us over the phone. This contact information is used to fulfill your information request and provide you with details about our product, services and special offers.
Booking Information
We may collect person information, including your Contact Information, flight dates and times, departure city, arrival city, hotel name, payment information, billing address, passport number (if you request air travel), travel plans and preferences, booking history, names of travel companions to process your booking request and otherwise provide our travel services, including by contacting you as necessary.
We use the personal information we collect to:
· Better understand how you use our Platform in order to improve the Platform and develop new products or services.
· Respond to requests and complaints.
· Manage our business including to maintain business records for reasonable periods, enforce our agreements, and collect amounts owing to us.
· Optimize the performance of our Platform.
· Ensure the security and authorized use of our Platform, and to protect against unauthorized use of the Platform.
We may use personal information for other purposes with consent or as otherwise permitted or required by law.
Information We Collect Automatically
We use data collection tools to automatically collect information when individuals visit our Site. We use technologies like cookies and pixel tags to provide, monitor, analyze, promote and improve the Site. For example, a cookie is used to remember your user name when you return to the Site and to improve our understanding of how you interact with the Site. You can block cookies on your web browser; however please be aware that some features of the Site may not function properly if the ability to accept cookies is disabled.
Log Files
When you use the Site, our servers automatically record certain information in server logs. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with Content and links on the Site, domain names, landing pages, pages viewed, mobile carrier, and other such information. Log files help us to monitor, analyze, improve and maintain the Service and to diagnose and fix any Site related issues.
Device Identifiers
When you access the Site using a mobile device, we collect specific device information contained in your mobile device’s “device identifier.” This device identifier includes information such as the type of device you are using, its operating system, and mobile network information, which may include your mobile phone number.
Analytics
We may use third party service providers like Google Analytics to collect information about your use of the Site, such as the features used and time spent on the Site, to help us better understand our users and improve our Site. The information we gather is used in an aggregate, non-identifiable form. For information about information is processed in connection with Google Analytics please read the Google Analytics Policy here.
Cookies
Our websites use cookies (small files containing program code that reside on your computer), to provide usage statistics about our web site, and to understand where visitors learn about our web site. We also may use cookies to simplify the re-entering of your data. You can adjust your browser settings to opt out of the use of cookies by having your browser disable cookies. Look for the cookie options in your browser in the Options or Preferences menu.
Disclosure of Personal Information
We may transfer personal information to service providers that provide certain services on our behalf, such as data hosting and processing, marketing, analytics, information technology services, call center, and payment processing. Some of these service providers may be located outside of Canada, including in the United States. While outside of Canada, personal information will be subject to applicable foreign laws, which may permit government and national security agencies to access your information in certain circumstances. We may disclose personal information to parties in connection with a corporate transaction, such as a sale, financing or other disposition of all or part of our business or assets, for the purposes of evaluating and/or performing the transaction.
We may disclose personal information where permitted or required by law, including to comply with a subpoena or warrant, to law enforcement in connection with an investigation, to protect our rights and the safety and security of our employees, and to enforce our agreements and collect debts owed to us.
Lawful Basis for Processing
We rely on one or more of the following legal grounds (as appropriate) to process personal information:
· To enter and perform a contract with you or to perform any steps you require from us before entering into a contract.
· To pursue our legitimate business interests in establishing, managing or concluding our relationship with you.
· Where you have specifically consented to us processing your personal information.
· To comply with our legal obligations and establish, exercise or defend our legal rights.
Where personal information is processed with consent, you may (subject to contractual and legal restrictions) refuse to provide your consent, or choose to withdraw your consent, to our processing of your personal information by contacting us as described below. Note that if you refuse to consent, or withdraw your consent, to certain processing of your personal information, we may not be able to provide certain parts of our services.
Third Party Links
Our Site may contain links to other websites that One Dream Travel does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.
Safeguards
We protect personal information using safeguards that are appropriate to the sensitivity of the information. These safeguards may include measures to protect against unauthorized access, alteration, disclosure or destruction of personal information. We limit access to personal information to our employees and service providers who require access in connection with their role or function. Each of our employees is responsible for maintaining the confidentiality of all personal information to which they have access. We keep our employees informed about our policies and procedures for protecting personal information. Despite these measures, since no system or security measure is completely secure, it is possible that personal information may be lost, stolen or accessed without authorization.
Retention of Personal Information
Personal information is maintained on our servers or those of our service providers and is retained as long as necessary for the fulfilment of the purposes for which it was collected, in accordance with prudent business practices on general document retention, or as otherwise required by law.
Children’s Privacy
Our Site and Services are not directed to persons under 13 years of age. One Dream Travel does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for an account on the Site. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information.
Your Choices
You may unsubscribe from our promotional email communications at any time by using the unsubscribe feature included in those messages. Please note that if you unsubscribe from our promotional email communications you may still receive transactional or business-related communications from us.
Your Rights
You may request access to or correction of your personal information in our custody or control, by writing to us as described below. You may also have the right, in specified circumstances, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to request a copy of the information you have provided to us to use for your own purposes, or to lodge a complaint with a supervisory authority. Your rights are subject to applicable legal restrictions and we may take appropriate steps to verify your identity before responding to your request.
Changes to Our Privacy Policy
If we change our Privacy Policy, we will post those changes on this page to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.
Contact
For questions, inquiries, or requests, please contact our One Dream Travel team at info@onedreamtravel.com, call us at 1-604-428-0470 / toll free: 1-855-663-3736 or send us at letter to:
One Dream Travel (Dba of Maple Fun Tours Ltd.)
#610 – 997 Seymour St., Vancouver, BC, Canada V6B 3M1
WEBSITE TERMS AND CONDITIONS OF USE
This Terms of Use Agreement (this “Agreement”) is a legal agreement between you and One Dream Travel., doing business as Maple Fun Tours Ltd. (“ONE DREAM TRAVEL”, “we”, “us” or “our”) providing, among other things, the terms and conditions for your use of our Canadian Web site www.onedreamtravel.com (the “Site”). Please read the Agreement carefully and print a copy for your records.
We may from time to time modify these terms of use and will post a copy of the amended Agreement at www.onedreamtravel.com. If you do not agree to, or cannot comply with, the Agreement as amended, you should not use the Site. You will be deemed to have accepted the Agreement as amended if you continue to use the Site after any amendments are posted on the Site.
THIS AGREEMENT CONTAINS WARRANTY AND LIABILITY DISCLAIMERS. BY USING THE SITE, YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT WITHOUT ANY RESERVATIONS, MODIFICATIONS, ADDITIONS, OR DELETIONS, AND WHETHER OR NOT YOU HAVE READ THEM. IF YOU DO NOT AGREE TO THE TERMS OF USE CONTAINED IN THIS AGREEMENT, YOU ARE NOT AUTHORIZED TO USE THE SITE. YOU MAY BE DENIED ACCESS TO THE SITE WITH OR WITHOUT PRIOR NOTICE IF YOU FAIL TO COMPLY WITH ANY PROVISION OF THIS AGREEMENT.
1. AUTHORIZED USERS
Age Requirement Authority. In order to use the Site, you must be at least 18 years of age. You represent that (i) you have read and understood, and that you agree to be bound by, this Agreement and (ii) you are at least 18 years old. If you do not agree to, or cannot comply with, any of these terms and conditions of this Agreement, please do not attempt to access or use the Site.
2. LICENSE TO USE THE SITE
2.1 Grant of License. ONE DREAM TRAVEL grants to you a limited, non-exclusive, non-transferable, personal, non-commercial license to access and use the Site. ONE DREAM TRAVEL reserves all right, title and interest not expressly granted under this license to the fullest extent possible under applicable laws. ANY USE OF THE SITE NOT SPECIFICALLY PERMITTED UNDER THIS AGREEMENT IS STRICTLY PROHIBITED.
2.2 Restrictions. You agree that you will not; (i) use the Site to reproduce copyrighted material; (ii) copy, store, edit, change, prepare any derivative work of or alter in any way any of the content provided on the Site; or (iii) use our Site in any way that violates the terms of this Agreement.
3. SITE INFORMATION
3.1 Information. We try to ensure that the information posted on the Site is correct and up-to-date. We reserve the right to change or make corrections to any of the information provided on the Site at any time and without any prior warning. We cannot, and do not, guarantee, and we provide no warranties or conditions as to, the correctness, precision, thoroughness or completeness of any of the information available on the Site, nor will we be liable for any inaccuracy or omission concerning any of the information provided on the Site.
3.2 Products. ONE DREAM TRAVEL may sell travel services, booking orders or purchases on the Site and any orders or purchases you make through the Site will be governed by our Terms and Conditions. To purchase through the Site, which is a Canadian site, prices stated on the Site are in the Canadian prices only. We do not ship outside of Canada. Any purchase from other countries or websites is made entirely at the risk for the purchaser.
4. PROHIBITED ACTS
By using the Site, you represent, warrant and covenant that you will not; (a) impersonate any person or entity or misrepresent your affiliation with any other person or entity; (b) engage in spamming, flooding, harvesting of e-mail addresses or other personal information, spidering, “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining list of users or other information, or send chain letters or pyramid schemes via the Site; (c) attempt to gain unauthorized access to other computer systems through the Site; (d) transmit any viruses or any other disabling mechanisms; (e) use the Site for any illegal purpose, in violation of any applicable laws or regulations; (f) engage in any Internet activities that would violate the privacy rights of others; or (g) attempt to penetrate security measures of the Site or obtain or bypass others’ passwords. You agree that you will not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site.
5. COPYRIGHTS
As between you and INSIDER JOURNEYS BY ONE DREAM TRAVEL, you acknowledge that INSIDER JOURNEYS owns or has a license to all title and copyrights in and to the content provided on the Site. All title and intellectual property rights in and to the licensed content provided on the Site is the property of the respective content owners and may be protected by the applicable copyright or other intellectual property laws and treaties and subject to use restrictions under such laws or treaties.
6. PRIVACY POLICY
ONE DREAM TRAVEL’s personal information practices on the Site are governed by ONE DREAMS TRAVEL´S privacy statement. Please review this privacy statement and print a copy for your records.
7. TESTIMONIAL
If you submit to us or post a testimonial, comment, review, suggestion or any work of authorship (collectively a “Submission”) to us, including, without limitation, Submissions about our products or services, such Submission will not be confidential or secret, and may be used by us in any manner. By submitting or sending a Submission to us, you: (i) represent and warrant that the Submission is original to you, that no other party has any rights thereto, and that any “moral rights” in such Submission have been waived, and (ii) you grant us a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, reproduce, publish, distribute, display, translate, summarize, modify and adapt such Submission (in whole or part) and/ or to incorporate it in other works in any form, media, or technology now known or later developed, in our sole discretion, with or without your name.
8.TERM
This Agreement will remain effective until terminated by you or terminated by us.
9. DISCLAIMERS
9.1 THE SITE (INCLUDING BUT NOT LIMITED TO ALL ITS CONTENT) IS PROVIDED TO YOU “AS IS”. ANY USE OF THE SITE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ONE DREAM TRAVEL DISCLAIMS ALL WARRANTIES AND CONDITIONS, EITHER LEGAL, EXPRESS OR IMPLIED, ARISING FROM STATUTE, COURSE OF DEALING, USAGE OF TRADE OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES AND CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. ONE DREAM TRAVEL MAKES NO REPRESENTATION OR GUARANTEE, AND PROVIDES NO WARRANTIES OR CONDITIONS, THAT THE SITE WILL BE FREE FROM LOSS, ERROR, DESTRUCTION, DAMAGE, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND ONE DREAM TRAVEL DISCLAIMS ANY LIABILITY RELATING THERETO.
9.2 ONE DREAM TRAVEL MAKES NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES, AND PROVIDES NO CONDITIONS, THAT USE OR RESULT OF THE USE OF THE SITE (INCLUDING BUT NOT LIMITED TO ALL OF ITS CONTENT) IS OR WILL BE ACCURATE, RELIABLE, CURRENT, UNINTERRUPTED OR WITHOUT ERRORS. WITHOUT PRIOR NOTICE, ONE DREAM TRAVEL MAY MODIFY, SUSPEND OR DISCONTINUE ANY ASPECT OR FEATURE OF THE SITE OR YOUR USE OF THE SITE. IF ONE DREAM TRAVEL ELECTS TO MODIFY, SUSPEND OR DISCONTINUE THE SITE, IT WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY.
9.3 YOU ACKNOWLEDGE THAT YOUR SUBMISSION OF ANY INFORMATION TO US IS AT YOUR OWN RISK. ONE DREAM TRAVEL DOES NOT ASSUME ANY LIABILITY TO YOU WITH REGARD TO ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY.
9.4 SOME OF THE CONTENT AVAILABLE THROUGH THE SITE MAY INCLUDE MATERIALS THAT BELONG TO THIRD PARTIES. YOU ACKNOWLEDGE THAT ONE DREAM TRAVEL ASSUMES NO RESPONSIBILITY FOR SUCH CONTENT.
10. LIMITATION OF LIABILITY
10.1 TO THE EXTENT PERMITTED BY THE APPLICABLE LAW OR JURISDICTION, IN NO EVENT WILL ONE DREAM TRAVEL BE LIABLE TO YOU FOR INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERUPTION, CORRUPTION OF FILES, LOSS OF USE, LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS) EVEN IF ONE DREAM TRAVEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ONE DREAM TRAVEL OR OTHERS WILL CREATE A WARRANTY AND NEITHER YOU NOR ANY THIRD PARTY MAY RELY ON ANY SUCH INFORMATION OR ADVICE. THIS EXCLUSION OF LIABILITY SHALL APPLY NOTWITHSTANDING THE BREACH OF A FUNDAMENTAL TERM OR CONDITION OF THIS AGREEMENT OR ANY FUNDAMENTAL BREACH OF THIS AGREEMENT.
10.2 ONE DREAM TRAVEL’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY UNDER THIS AGREEMENT WILL BE LIMITED TO ONE DOLLAR (US $1.00).
11. INDEMNITY
YOU WILL INDEMNIFY AND HOLD ONE DREAM TRAVEL, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, MANDATARIES, CONTRACTORS AND LICENSORS HARMLESS WITH RESPECT TO ANY SUITS OR CLAIMS ARISING OUT OF (I) YOUR BREACH OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO, ANY INFRINGEMENT BY YOU OF THE COPYRIGHTS OR INTELLECTUAL PROPERY RIGHTS OF ANY THIRD PARTY; OR (II) YOUR USE OF MISUSE OF THE SITE.
12. GENERAL
12.1 You will be responsible for providing the Internet access and any other hardware and software necessary to access and use the Site.
12.2 The Site may present links to third-party Web sites not owned or operated by us. We are not responsible for the availability of these third-party sites or their contents. You agree that we are not responsible or liable, directly, or indirectly, for any damage or loss caused by or in connection with your use of or reliance on any content of any such third-party site or goods or services available through any such third-party site. These links are provided for your convenience only. No endorsement of any third-party products, services or information is expressed or implied by any information, material or content of any third party contained in, referred to, included on, or linked from or to the Site. Your use of such third-party websites is subject to the terms and conditions of use and the privacy policies of such websites.
You may not create a link to the Site without the prior written consent of ONE DREAM TRAVEL.
12.3 The Site is owned by ONE DREAM TRAVEL and is protected by any applicable copyright laws and international treaty provisions. You will not sublicense, assign, or transfer the license granted to you under this Agreement. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations in violation of the provisions of this Agreement is void.
12.4 If you know of, or suspect, copyright infringement, please send a notice to ONE DREAM TRAVEL at info@onedreamtravel.com.
12.5 This Agreement will be governed by the laws of the province of British Columbia and the laws of Canada applicable therein unless the applicable laws of your province of residence requires that the laws of such province to govern, in which case, the laws of such province are to govern. The exclusive jurisdiction for any claim, action or dispute with ONE DREAM TRAVEL or relating in any way to your use of the Site will be in the courts of the province of British Columbia unless required otherwise by applicable laws of the province of residence. The parties hereby expressly agree to exclude the application of the United Nations Convention on Contracts for the International Sale of Goods as amended, replaced or re-enacted from time to time.
12.6 ONE DREAM TRAVEL may send notices to you with respect to your use of the Site by sending an email message to the email address listed in your Account Information, by sending a letter via mail to the contact address listed in your Account Information, or by a posting a note on the Site when you access your account. You agree that we may provide notice to you through such means. Unless otherwise stated in the notices, the notices will become effective immediately.
12.7 No failure by ONE DREAM TRAVEL or you to exercise any rights, powers or remedies hereunder or its delay to do so shall constitute a waiver of these rights, powers or remedies, and all waivers by ONE DREAM TRAVEL shall be in writing. The single or partial exercise of a right, power or remedy shall not prevent its subsequent exercise or the exercise of any other right, power or remedy.
12.8 The section headings are for convenience only and shall not be used to interpret this Agreement.
12.9 It is the express wish of the parties that these Terms and Conditions and all related documents be drawn up in English. C’est la volonté expresse des parties que la présente convention ainsi que tous les documents y afférents soient rédigés en anglais.
12.10 Sections 2.2, 3, 4, 5, 6, 8, 9, 10, 11, 12 and 13 shall survive the termination of your right to use the Site.
12.11 General Contact Information. For questions regarding our products or the Site, please email us at info@onedreamtravel.com.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND WILL BE BOUND BY THIS TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THIS AGREEMENT AND THE TERMS OF PURCHASE (IF YOU PURCHASE ANY PRODUCTS ON THE SITE) REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN AND ANY OTHER COMMUNICATION BETWEEN US RELATING TO THE SUBJECT MATRTER OF THIS AGREEMENT.
